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Call 111 - When it is less urgent than 999


All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary. 

Patients can see the doctor of their choice and for ongoing and long-term health problems it is usually best to see the same doctor.  However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

To book an appointment, please either: 

  • Visit our Patient Access page to book online.
  • Call our main switchboard number 
  • Visit reception in person. 

We make every effort to keep appointment times but there may be occasions when they overrun.

Helping the appointment system run smoothly: 

  • If you are unable to keep your appointment please notify the surgery as soon as possible, either by using the online cancellation form (at least 24 hours in advance), or by telephoning reception. 
  • One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment. 
  • When arriving at the surgery for your appointment, always inform reception. 
  • Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down. 
  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation. 
  • It can sometimes help to have a partner or friend with you. 
  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received. 
  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please ask at reception. 
  • If you would like a chaperone please speak to the Doctor.

Nurse appointments 

Our practice nurses are usually available to deal with the following:

  • Sore throats, coughs and colds, rashes and earache.
  • Cystitus and Urinary problems.
  • Heart, Diabetes, Asthma and Epilepsy reviews.
  • Immunisation and Travel vaccinations.
  • Ear syringing.
  • Oral contraception, Smear tests, “morning-after” pill, coil checks.
  • Womens Health/Mens Health issues.
  • Dietary advice and “Stop Smoking” advice. 

When We Are Closed

A doctor from this practice is available weekdays 8.00am – 6.30pm. 

When we are closed and you have an matter that will not wait until the next working day (Monday to Friday) please call 111. This number is free to call.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

In addition to this, we can now offer evening and weekend appointments through an Alliance of Practices across the city. You will need to phone the surgery before 6.30pm any weekday and appointments can be offered up to 9.30pm during the week and during the day on Saturday and Sunday.

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